GATLA, Ganesh. Chatbot Quality Assurance Using RPA. American Scientific Research Journal for Engineering, Technology, and Sciences, Jordan, v. 90, n. 1, p. 362–370, 2022. Disponível em: https://www.asrjetsjournal.org/American_Scientific_Journal/article/view/8272. Acesso em: 17 sep. 2025.