AKTER, Shamima. Impact of Internet Retail Service Quality Factors on Satisfaction of e-shoppers in Bangladesh. American Scientific Research Journal for Engineering, Technology, and Sciences, Jordan, v. 26, n. 4, p. 30–41, 2016. Disponível em: https://www.asrjetsjournal.org/American_Scientific_Journal/article/view/2410. Acesso em: 24 sep. 2025.