Trabelsi, F. , Amal Khtira and Bouchra El Asri (2022) “A Literature Review on Business Process Management”, American Scientific Research Journal for Engineering, Technology, and Sciences, 90(1), pp. 444–460. Available at: https://www.asrjetsjournal.org/American_Scientific_Journal/article/view/8298 (Accessed: 23 October 2025).