The Impact of Motivation on the Employees in the Public Service Organisations: A Case of TEVETA, Lusaka, Zambia
Keywords:
Motivation, public service, job satisfaction, improved job performanceAbstract
One of the major problems faced in public service organisations is lack of motivation among public service employees. The objective of this study was to identify ways of motivating public service employees at TEVETA, Lusaka, Zambia. In order to achieve this objective a study was conducted using mixed research method (triangulation approach). Three specific research objectives with three related research questions were formulated. The theoretical framework for the study was premised on the Public Service Motivation (PSM) theory [9] Data for the qualitative research was collected using two focus group discussions and a questionnaire was also administered to collect quantitative data. The population was 68 employees with a sample size of 56 employees. The qualitative data was analysed by adopting a thematic approach. Quantitative data was analysed through the statistical package for social sciences (SPSS) to obtain descriptive statistical information. The two methods were used to help validate and ascertain the reliability of the research findings. The findings indicated that in addition to financial rewards, non-financial rewards were equally important and played a major role in motivating public service employees. The study findings identified several motivating factors, key motivators and also measures that can be used to motivate employees. These factors were classified into two categories, namely intrinsic motivating factors and extrinsic motivating factors. The researcher in this study made conclusions and came up with practical implications of the study as part of the recommendations, in terms of the ways that TEVETA can use to address the problems of low motivation among its employees. Furthermore, suggestions were made on the directions of future research on Public Service Motivation (PSM).
References
Babbie, E. R. (2010) “The Practice of Social Research.” 12th ed. Belmont, CA: Wadsworth Cengage.
Gill, J. & Johnson, P. (2002) “Research Methods for Managers.” (3rd Ed.). London: Paul Chapman.
Jankowicz, A.D. (2005) “Business Research Projects”, (4th Ed.). London: Thomson Learning.
Johnson, R. B. & Onwuegbuzie, A. J. (2004) “Mixed methods research: A research paradigm whose time has come.” Educational Researcher, 33(7), pp. 14-26.
Karic, M. (2014) “Motivation of public sector employees: the case of the Novi Grad Sarajevo Municipality”. University of Sarajevo.
Kombo, D. K. and Tromp, L. A. (2006) “Proposal and Thesis writing.” Nairobi: Paulines publishers.
Mukelabai, K. (2017) “Extent of job satisfaction of secondary school teachers in Namwala district, southern province of Zambia.” Solusi University, Zimbabwe.
Perry, J. L. & Wise, L. R. (1990) “The motivational bases of public service.” Public Administration Review, Vol.50 (3), pp.367-373.
Perry, J. L., Hondeghem, A., & Wise, L. R. (2010) “Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future.” Public Administration Review, 70(5), 681-690.
Purcell J, and Hutchinson S (2007), “Rewarding work the vital role of line managers in people management,” University of the West of England.
Re’em, Y. (2010) “Motivating public sector employees: An application-oriented analysis of possibilities and practical tools.” Berlin: Hertie School of Governance.
Saunders, M., Lewis, P. & Thornhill, A. (2012) “Research Methods for Business Students,” 9th Ed. Harlow: FT Prentice Hall.
Saunders, S. (2003) “Research methods for Business studies.” London: Prentice Hall.
Shihe, F. (2010) “What are Dependent and Independent Variables?" Encyclopaedia of Research Design. Thousand Oaks, CA: SAGE.
Sinclair, M. (2007) “Editorial: A guide to understanding theoretical and conceptual frameworks. Evidence Based Midwifery.” The Royal College of Midwives; Vol. 5(2), pp. 39.
Stephanie, E. (2014) “How to Statistics: Intervening Variable”. Available from: https://www.statisticshowto.datasciencecentral.com/intervening-variable/
Tabvuma, V. (2010) “Investigation into intrinsic motivation and reputational concerns in the public sector,” Brunel: Brunel University.
TEVETA (2017) “Strategic Plan 2017-2019.” Lusaka: Technical Education, Vocational and Entrepreneurship Training Authority.
Yin, R.K. (2003) “Case Study Research: Design and Methods,” (3rd Ed.). Thousand Oaks, CA: Sage.
Zhu, C. Wu, C. & Yan, M. (2014) “Evidence of Public Service Motivation and Job Satisfaction of Public Sector Employees in China.” Business and Public Administration Studies, Vol. 8, (1), pp. 34-47.
Downloads
Published
How to Cite
Issue
Section
License
Authors who submit papers with this journal agree to the following terms.
