Detection of Expenditure Trends in the Telecommunication Sector

Authors

  • Ayse Humeyra Bilge Kadir Has University, Istanbul 34083, Turkey
  • Arif Selcuk Ogrenci Kadir Has University, Istanbul 34083, Turkey
  • Huseyin Carpanali Kadir Has University, Istanbul 34083, Turkey
  • Esra Agca Aktunc Yeditepe University, Istanbul 34755, Turkey
  • Fatma Atas Turkcell Technology Research and Development Company, Istanbul, Turkey
  • Tarkan Ozmen Turkcell Technology Research and Development Company, Istanbul, Turkey
  • Burak Erkan Kaya Kadir Has University, Istanbul 34083, Turkey

Keywords:

Retailing, Telecommunication Sector, Hierarchical Clustering, Distance-Based Clustering

Abstract

In the telecommunication sector, particularly in the cellular phone service area, customer expenditures have been in the areas of voice, short messages, and internet usage, leading to a pattern of more or less regular monthly bills. Recently, telecommunication companies started to associate retail stores to their billed commercial activities, resulting in unusual variations in the monthly payment sequences of their customers. In the present work we propose a method for detecting retail expenditure in monthly bills. We then code the information of the discretized version into a binary hierarchical tree and we classify them as positive or negative with respect to complaint potential.

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Published

2022-11-27

How to Cite

Bilge, A. H. ., Ogrenci, A. S. ., Carpanali, H. ., Aktunc, E. A. ., Atas, F., Ozmen, T. ., & Kaya, B. E. . (2022). Detection of Expenditure Trends in the Telecommunication Sector. American Scientific Research Journal for Engineering, Technology, and Sciences, 90(1), 340–350. Retrieved from https://www.asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/8215

Issue

Vol. 90 No. 1 (2022)

Section

Articles

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